Cov ntsiab lus tseem ceeb uas yuav kawm txog:
- Cov sob lus yuav siv coj los daws tej kev tsis haum xeeb ntawm tej chaw ua hauj lwm.
- Yuav nrhiav tau tej kev tawm tswv yim ntau yam dawb txog tias yuav ua li cas kom thiaj pab yus tau txais kev noj qab haus huv thiab noj qab nyob zoo li cas
yuav pab koj kom tham tau lus, nkag siab thiab sib cuag tau nrog lwm tus ntawm Australia -
Cov sob kawm no haum rau cov neeg uas twb kawm ntawv Aaskiv qib upper-intermediate mus rau qib advanced learners. Tom qab kom mloog lawm, ho nyem rau hauv qab thiab sim teb peb ib cov lus nug seb koj nkag siab npaum li cas.
Learning notes
Lub hom phiaj ntawm cov sob kawm no
Nkag siab txog cov sob lus thiab siv coj los pab koj daws tej kev tsis haum xeeb ntawm tej chaw ua hauj lwm.
Cov sob lus siv thaum koj daws ib cov kev tsis haum xwwb tewg ntawm chaw ua hauj lwm:
- I’d like us to talk even though we might not solve everything at once. (Kuv xav kom wb sib tham txawm tias yuav pab tsis tau wb daws tau txhua yam kiag tam sim no.)
- I hear what’s important to you, but if you could look at it from my perspective. (Kuv yeej pom txog qhov tseem ceeb rau koj, tab sis xav kom koj kub siab txog kuv cov kev tawm tswv yim thiab.)
- I’m sure there will be some things we can agree on. (Kuv paub tseeb tias yeej yuav muaj ib yam dab tsi uas wb muaj peev xwm pom zoo rau.)
- Let’s take a break and talk again once we’ve cooled down a bit. (Cia wb so me ntsis tso thiab mam li rov qab tham dua thaum wb siab txias me ntsis lawm.)
- Help me understand where you’re coming from. (Pab qhia kom kuv nkag siab seb vim li cas koj thiaj xav li ntawd.)
- I understand your point, but I see things a little differently. (Kuv nkag siab txog qhov koj hais los mas, tab sis kuv xav ib nyuag txawv me ntsis thiab.)
Colloquial expressions (Cov sob lus uas muaj ntau lo lus sib sau ua ke mam ntxhais tau ib lub ntsiab lus twg):
If someone steps on your turf, they are getting involved in work that is yours, but not in a way that you like! (Yog tias muaj ib tug twg (steps on your turf) raus tes ces yog lawv muaj feem cuam tshuam nrog koj tej hauj lwm uas koj tsis tshua nyiam!)
If two people are at each other's throats, they are angry and arguing and fighting. (Yog tias ob tug neeg (at each other's throughts (sib cav npau taws ntsuav) ces yog nkawv npau taws thiab sib cav thiab sib tawm tsam)
If something is getting out of hand, it means it is becoming difficult to control, and you are experiencing negative emotions. (Yog tias muaj ib yam dab tsi uas (getting out of hand) tsis muaj peev xwm tswj tau lawm ces yuav ua rau koj chim thiab tu siab.)
To cool down a bit means to become less angry. (Lob lus cool down txhais tias tsis tshua npau taws /siab txias zog lawm.)
Cov lo lus (Vocabulary):
Australia tej tswv lagluam yeej muaj lub luag hauj lwm raws kev raws cai yuav tau ib tib zoo xyuas kom lawv tej neeg ua hauj lwm tau txais kev nyab xeeb thiab ua hauj lwm rau tej chaw tau txais kev ruaj ntseg - yam tsis raug lwm tus thab zes, raug faib cais. Yog tias koj raug lwm tus faib cais vim koj yog neeg puas cev, muaj cov gender sib txawv, muaj hnoob nyoog txawv, los sis yog koj yog koj ib tsav neeg, ces koj muaj peev xwm qhia tej xwm txheej no rau lub koom haum dawb xwb tsis tau them dab tsi.
yog SBS ib cov xov xwm coj los qhia txog hnub Mental Health Day rau hnub tim 10 lub 10 hli ntuj. Lub vas sab (website) no yuav pab qhia tej xov xwm txog cov kev noj qab haus huv thiab noj qab nyob zoo ua lus Aaskiv thiab lwm yam lus. Tsis tas li ntawd los peb kuj muaj ib co xov xwm qhia rau sawv daws tias ho yuav mus thov kev pab cuam daws kev nyuaj siab tau qhov twg thiab.
Cov lus sau los ntawm cov kev sib tham:
(Lus tim tsum: Cov lus sau ntawm no tsis yog sau txhua txhua lo)
Hello and welcome to the SBS Learn English podcast.
(Nyob zoo thiab zoo siab tos txais koj los koom mloog cov xov xwm kaw ua suab SBS Lern English).
SBS acknowledges the Traditional Custodians of Country and their connections and continuous care for the skies, lands and waterways throughout Australia.
(SBS lees paub tej tswv teb chaws thiab lawv cov kev sib cuag nrog lub teb chaws thiab cov kev tu saib xyuas tej ntuj ntsuab, teb chaws thiab tej dej thoob plaws teb chaws Australia no ua ntuv zus).
My name is Josipa, and I’m still in the process of learning the English language.
(Kuv lub npe hu ua Josipa, thiab kuv los kuj tseem tab tom kawm ntawv Aaskiv thiab).
Just like our listener Angela, who sent us an email asking to do an episode with phrases that can be useful if there is conflict at work.
(zoo tib yam li Angela uas tau xa ib tsa email tuaj thov kom peb tsim ib cov sob kawm uas kawm txog cov sob lus (phrases) kom siv tau txiaj ntsim yog thaum muaj kev tsis sib haum xeeb ntawm chaw ua hauj lwm).
Well, Angela, this episode is for you; we hope you like it and we are sure that many other listeners will find this topic useful as well.
(Angela, sob kawm no yog npaj fi rau koj; peb vam tias koj yuav nyiam and peb kuj ntseeg tias muaj lwm cov neeg mloog coob tus yuav pom tias yog ib sob kawm tseem ceeb thiab).
Conflict in the workplace is common because people often have different ideas, interests, or beliefs.
(Yeej ib txwm muaj kev tsis haum xeeb ntawm tej chaw ua hauj lwm vim tej neeg yeej muaj tswv yim sib txwv, nyiam txawv thiab muaj cov kev ntseeg sib txawv).
Maybe we disagree with someone because we have different working styles, or perhaps people don’t communicate or collaborate very well.
(Tej zaum peb kuj tsis pom zoo nrog ib tug twg vim peb muaj peb ib co kev ua hauj lwm txawv, los yog tej zaum tej neeg tsis muaj peev xwm sib tham tau zoo los yog koom ua hauj lwm zoo nrog lwm tus).
Or, you have to work with a colleague who is stepping on your turf.
(Los yog yus yuav tau koom ua hauj lwm nrog ib tug neeg ua hauj lwm ua ke uas pheej raus tes rau yus tej hauj lwm).
If someone steps on your turf, they are getting involved in work that is yours, but not in a way that you like!
(Yog tias ib tug twg pheej raus tes, ces yog lawv pheej cuam tshuam nrog koj tej hauj lwm uas koj tsis nyiam!).
We know that conflict at the workplace is common, it's bad for business, and more importantly, it can be very damaging to the well-being and mental health of employees.
(Peb paub tias yeej ib txwm muaj tej kev tsis haum xeeb ntawm tej chaw ua hauj lwm, uas yog tej yam tsis zoo rau lagluam, thiab tseem ceeb tshaj ntawd ces tej zaum kuj yuav yog tej yam tsim tseeb meem rau tej neeg ua hauj lwm txoj kev noj qab nyob zoo thiab txoj kev nyuaj siab ntxhov plawv thiab).
So, what can we do in a conflict situation?
(Yog li ntawd ne, peb ho muaj peev xwm ua tau dab tsi thaum muaj ib co xwm txheej tsis hauj xeeb?).
Well, we could work towards resolving the conflict instead of being at each other's throats, which is another way of saying arguing and fighting.
(Peb kuj muaj peev xwm daws tej kev tsis haum xeeb no yam tsis tas yuav los siv cav thiab sib tawm tsam npau taws ntsuav, los lus ''at each other's throats' ces yog ib lo lus siv qhia txog cov kev sib cav sib ceg thiab sib tawm tsam).
But it can be hard to know how to deal with conflict at work when English is not your first language. How can you talk about this without sounding too direct?
(Tab sis kuj yog tej yam nyuaj tias ho yuav daws cov kev tsis haum xeeb ntawm chaw ua hauj lwm li cas vim yus tsis hais lus Aaskiv ua thawj hom lus. Thiab ho yuav tham txog tej no li cas yam tsis tas yuav hais ncaj nqa?).
Or maybe you worry that you are too polite, and your message is not being heard? Keep listening to hear the language you can use that can help you resolve, or fix, conflict.
(Los sis tej zaum koj txhawj tias koj yog ib tug neeg paub cai, thiab lwm tus tsis kub siab txog tsab xo uas koj hais? Thiaj xav kom koj mloog txuas ntxiv kom thiaj hno tej lus uas yuav pab koj coj los siv daws tau cov kev tsis haum xeeb no).
With us today are Allan and Claire.
(Hnub no ces kuj muaj Allan thiab Claire los koom nrog peb thiab).
Allan
I’d like us to talk even though we might not solve everything at once.
(Kuv xav kom peb tham txawm tias tej zaum kuj yuav daws tsis tau txhua yam kiag tam sim no).
Claire
I hear what’s important to you, but if you could look at it from my perspective.
(Kuv pom txog qhov tseem ceeb rau koj los mas, tab sis xav kom koj paub txog kuv txoj kev tawm tswv yim thiab).
Allan
OK, let’s talk. I’m sure there will be some things we can agree on.
(Ua li ma, cia peb pib tham yom. Kuv ntseeg tias yeej muaj qee yam uas peb yuav pom zoo thiab).
All the phrases we’ve just heard can help us work towards the resolution of conflict.
(Tag nrho txhua cov sob lus uas peb nyuam qhuav hnov ntawd yuav pab kom peb nrhiav tau tswv yim coj los daws tej kev tsis haum xeeb no).
Let’s hear them again, one by one. First, we had Allan,
(Cia peb rov qab mloog dua yom, thiab xav kom ib tug hais zuj zus, tab sis cia Allan us tus pib ua ntej).
I want us to talk even though we might not solve everything at once (Kuv xav kom wb sib tham txawm tias tej zaum yuav pab wb daws tsis tau txhua yam kiag tam sim no).
By saying this, you recognize that conflict exists and are prepared to work toward a resolution, even though not every problem can be solved.
(Yog thaum hais sob lus no lawm, ces yus yeej lees paub tias muaj kev tsis haum xeeb tshwm sim lawm thiab yeej npaj tswv yim los daws, txawm tias yuav tsis muaj peev xwm los daws tau txhua yam teeb meem).
Then, we heard Claire,
(Ntxiv ntawd peb hnov Claire hais tias,)
I hear what’s important to you, but if you could look at it from my perspective. (Kuv yeej pom txog qhov tseem ceeb rau koj los mas, tab sis yeej xav kom koj lees paub txog kev txoj kev xav thiab).
But saying this you are acknowledging another person's opinion and asking them to do the same.
(Tab sis yog thaum koj hais sob lus no ces yog koj tab tom lees paub lwm tus cov kev tawm tswv yim thiab hais kom lwm tus lees paub txog koj cov lus tawm tswv yim tib yam thiab).
In the end, we heard Allan,
(Thaum kawg ces peb kuj tau hnov Allan hais tias,)
I’m sure there will be some things we can agree on. (Kuv ntseeg tias yeej yuav muaj qee yam uas wb pom zoo thiab).
It’s like saying, “I’m ready for compromise.”
(Ces thiaj li zoo li yus hais tias, ''Kuv npaj txij lawv yuav kho kho muaj kev haum xeeb.'')
A compromise is an agreement or settlement of a difference of opinion in which each side loses something.
(Lo lus 'A compromise' yog ib co kev pom zoo los yog kho kom muaj kev haum xeeb rau cov kev tawm tswv yim sib txawv ntawm ib tog twg uas ua rau lawv plam ib yam dab tsi).
It's like an agreement in which neither side gets exactly what they want, but at least they reach some sort of agreement and that stops people being at each other's throats.
(Zoo tib yam li yog ib co kev pom zoo uas tsis muaj ib tog twg tau kiag qhov lawv xav tau, tab sis yam tsawg kuj tau muaj kev pom zoo thiab pab xaus tau cov kev sib cav sib ceg sib tawm tsam npau taws ntsuav ntawd).
Let’s say your workplace conflict is getting out of hand, meaning it is becoming difficult to control, and you are feeling angry or sad. So, if you are upset, you could say,
(Los sis xam tias ho tsis muaj peev xwm tswj tau cov kev tsis sib haum xeeb ntawm chaw ua hauj lwm lawm, txhais tau tias tsis muaj peev xwm tswj tau tej xwm txheej no, thiab yuav ua rau koj chim thiab tu siab. Yog tias koj chim lawm ces koj kuj yuav hais tias,)
Let’s take a break and talk again once we’ve cooled down a bit. (So me ntsis tso thiab mam li rov qab los tham dua thaum wb tswj wb tus kheej tus zog lawm).
That sounds much better than saying, “I can’t deal with this, or this will never work.”
(Thiab sob lus ntawd yuav zoo tshaj qhov koj cia li hais kiag tias, ''kuv tsis muaj peev xwm daws tau tej no los yog tej no yeej siv tsis tau hauj lwm dab tsi.'')
Let’s take a break and talk again once we’ve cooled down a bit.
(Sob lus tias 'Cia wb so me ntsis tso mam rov qab tham dua thaum wb siab txias me ntsis lawm'), no ces.
To cool down a bit means to stop being angry.
(Lo lus cool down abit txhais tau tias tsis chim/tsis npau taw lawm).
Sometimes taking a break from confrontation can help get a fresh perspective on the problem because we often don't see the solution when we are so angry that we just want to prove that we are right.
(Muaj qee zaus ces cov kev cheem kom tsis txhob muaj kev sib tawm tsam no kuj yuav muaj peev xwm pab kom yus npaj tau tswv yim tshiab los daws teeb meem thiab vim feem ntau ces peb yeej tsis pom tej xub ke daws teeb meem rau thaum peb tseem npau taws heev ntawd, rau qhov peb tsuas cam tias peb yog tus yog nkaus xwb).
Or let's say your colleague is saying something that makes no sense. Instead of saying that to them directly to their face and making the conflict worse, you could say,
(Piv txwv li tias tus neeg nrog koj ua hauj lwm ua ke hais ib yam tsis muaj qab hau dab tsi. Thiab koj yuav cia li hais ncaj qha tim ntsej tim muag rau lawv thiab yuav ua rau muaj kev kub ntxhov loj tuaj ntawd, koj kuj yuav muaj peev xwm hais tias,)
Help me understand where you’re coming from. (Qhia kom kuv nkag siab seb ua li cas koj ho xav li ntawd).
It’s a great phrase, isn’t it?
(Kuj yog ib sob lus zoo thiab puas yog mas?)
Because instead of getting defensive, that means, instead of feeling that you have to defend your own views in an angry way by attacking what people say during an argument, you can use this phrase to get the other person to explain themselves more clearly.
(Sob lus 'getting defensive' txhais tias dua ntawm cov kev mloog tau tias yuav tau los tiv thaiv yus cov kev tawm tswv yim yam npau taws ntsuav rau lub caij sib ceg ntawd, yus muaj peev xwm siv sob lus no los pab kom lwm tus neeg tshab txhais txog lawv tus kheej kom meej tseeb tuaj ntxiv).
By saying, “Help me understand where you’re coming from” you are asking for further explanation of their motives and reasoning.
(Li yus hais tias, ''Pab qhia kom kuv nkag siab seb yog vim li cas koj thiaj li xav li ntawd'', uas yus nug kom paub txog lawv tej hom phiaj los yog tej laj thawj tias yog vim li cas).
Ok, let’s look at one more example,
(Ua li ntawd, cia peb rov qab mus saib ib co piv txwv ntxiv),
I understand your point, but I see things a little differently. (Kuv nkag siab txog nqe koj hais, tab sis kuv yeej xav ib nyuag txawv zog thiab).
This phrase is helpful when you want to show that you have a different opinion in a softer way.
(Sob lus no tseem ceeb heev thaum yus xav qhia rau lwm tus paub tias yus muaj cov kev xav txawv uas tswj yus lus muag me ntsis).
By saying this phrase ''I understand your point, but I see things a little differently,'' we acknowledge their point of view because their opinion matters even if we disagree with them.
(Yog thaum peb hais sob lus ''I understand your point, but I see things a little differently,'' no lawm ces peb lees paub txog lawv cov kev tawm tswv yim vim lawv cov kev tawm tswv yim yog ib co tseem ceeb thiab txawm tias peb tsis pom zoo nrog lawv).
By saying this phrase ''I understand your point, but I see things a little differently,'' we acknowledge their point of view because their opinion matters even if we disagree with them.
(Thiab yog yus hais sob lus ''Kuv nkag siab txog nqe koj hais mas, tab sis kuv xav ib nyuag txawg zog ntawd,'' no ces peb lees paub lwm tus cov kev tawm tswv yim thiab yeej pom tias lawv cov lus tawm tswv yim los yeej yog ib co tseem ceeb txawm tias peb tsis pom zoo nrog lawv).
And if I find myself in a situation where an agreement can't be reached, I could say, "Ok, so let’s agree to disagree."
(Thiab yog tias kuv poob rau ib co xwm txheej uas tsis muaj peev xwm tsim kom muaj kev pom zoo lawm ces kuv yuav hais tias, ''Ua li mas, cia wb pom zoo tias wb tsis pom zoo nrog ib tog twg no yom.'')
Today, we are in the company of my colleague SBS Radio Content Editor Peter Theodosiou.
(Hnub no ces kuj muaj Peter Theodosiou uas yog tus neeg nrog kuv ua hauj lwm ua ke thiab ua hauj lwm tam li SBS Radio Content Editor).
Hi Peter, thanks for being part of the show.
(Nyob zoo os Peter, ua tsaug uas koj tuaj koom).
Peter
Hi Josipa, I’m a big fan of Learn English podcast, so it’s a pleasure to be here.
(Nyob zoo os Josipa, Kuv yog ib tug uas nyiam cov xov xwm kaw ua suab Learn English heev, thiab zoo siab uas tau tuaj koom ntawm no).
Josipa
Workplace conflict is bad for business, but perhaps even more importantly, it can be very bad for the people involved too, right?
(Tej kev tsis haum xeeb ntawm tej chaw ua hauj lwm yog tej yam tsis zoo, thiab qhov tseem ceeb tshaj ntawd thiab mas tej zaum kuj yuav yog tej yam phem heev rau tej neeg uas muaj feem nrog thiab puas yog?)
Peter
Yeah…well, workplace conflict, especially long-lasting, can create a toxic environment for everyone. A toxic environment is a place or behaviour that causes harm to your health, happiness, and well-being.
(Yog mas, cov kev tsis haum xeeb ntawm tej chaw ua hauj lwm, hais tsi ntsees rau tej uas muaj ntev ntawd, ces muaj peev xwm muaj teeb meem rau sawv daws thiab. Yog li cov 'toxic environment' thiaj yog ib thaj chaw los yog ib co cwj pwm uas yuav ua rau muaj teeb meem rau koj txoj kev noj qab nyob zoo, kev zoo siab thiab txoj kev noj qab haus huv thiab).
Josipa
Toxic! That is quite a strong word. It is usually used to describe a poison. A workplace must be very harmful if you describe it like that. But even conflict that is not so extreme can still be stressful?
(Lo lus 'Toxic!' yog ib lo lus tsis zoo. Vim feem ntau mas peb siv coj los piav txog ib hom taug twg. Yog tias ho siv los lus ntawd los piav txog ib qho chaw ua hauj lwm li ntawd mas ntshe yuav yog ib qho chaw uas phom sij heev. Tab sis txawm tias tsis yog ib co kev tsis haum xeeb loj los yeej tseem yog tej yam ua rau muaj kev nyuaj siab kawg thiab puas yog mas?)
Peter
Especially if the conflict remains unresolved for some time. Many studies have confirmed that unresolved workplace conflict causes considerable stress, anxiety and depression that can ultimately lead to more serious mental health issues.
(Yog hais txog cov kev tsis haum xeeb uas tsis muaj peev xwm daws los tau ib ntus lawm. Yeej tau muaj ntau cov kev teeb txheeb qhia meej lwm tias cov kev tsis haum xeeb ntawm tej chaw ua hauj lwm uas tseem tsis tau daws tau ntad ua rau tej neeg muaj kev nyuaj siab, muaj kev ntxhov siab thiab muaj kev txhawj xeeb heev thiab thaum kawg ces yuav ua rau tus neeg ntawd ntsib cov teeb meem nyuaj siab ntxhov plawv ntau yam).
Josipa
Unfortunately, these days, whether we are in conflict with someone or not, so many of us need support to achieve our best mental health and reduce the daily stress in our lives.
(Yog tej yam tsis muaj hmoo uas niaj hnub no tsis hais peb yuav muaj los tsis muaj kev tsis sib haum xeeb nrog ib tug twg li, yeej tsim nyog peb coob leej ntau tus yuav tau txais kev pab cuam kom thiaj li pab kom peb tau txais kev kaj siab tshaj plaws thiab pab txo kom peb muaj cov kev nyuaj siab ntawm ib hnub twg ntawm peb lub neej ntawd kom tsawg thiab).
Peter
Yes, according to the Australian Human Rights Commission, around 45% of adult Australians will experience a mental illness at some point in their life, while one in five adults will experience a mental illness in any given year. That's why here at SBS we are launching Mind your Health on October 10. I encourage everyone to visit the Mind Your Health website to access diverse perspectives on health and well-being for free.
(Yog, raws li lub koom haum Australian Human Rights Commission tau qhia ces yeej muaj tej neeg Australia uas paub tab lawm txog li 45% yeej raug cov teeb meem nyuaj siab ntxhov plawv rau ib lub caij twg ntawm lawv lub neej, thiab yeej muaj ib tug neeg ntawm tsib tug twg ntsib teeb meem nyuaj siab rau ib lub xyoos twg. Vim li ntawd peb thiaj li tsim cov xov xwm Mind you Health coj los tshaj tawm ntawm SBS no rau hnub tim 10 lub 10 hli ntuj no. Kuv thiaj xav txhawb nqa kom sawv daws mus txheeb xyuas lub vas sab Mind Your Health kom thiaj paub txog ntau cov kev tawm tswv yim txog txoj kev noj qab haus huv thiab noj qab nyob zoo uas txheeb tau dawb xwb).
kom koj muaj peev xwm mus txheeb tau ua ntej yuav coj los tso rau sawv daws siab, txheeb tej xov xwm tshiab thiab tawm tswv yim.
A big thank you to our educational consultant Professor Lynda Yates, our guest Peter Theodosiou, May Ritz, and Paul Nicholson and Sue McLachlan who voiced the characters of Allan and Claire.
(Ua tsaug ntau ntau rau Professor Lynda Yates uas yog ib tug neeg sab laj txog cov kev kawm, thiab peb tej qhua li Peter Theodosiou, May Ritz, Paul Nicholson thiab Sue McLachlan uas yog tus neeg uas hais lus tam li yog Allan thiab Claire).
