Flood relief: How to claim the government's one-off Disaster Recovery Payment

There are a number of financial support options available for those directly affected by recent flooding events in both Queensland and New South Wales. Here's how to lodge a claim for the Disaster Recovery Payment.

People watch on as debris carried by floodwater in the swollen Hawkesbury river in Sydney.

People watch on as debris carried by floodwater in the swollen Hawkesbury river in Sydney. Source: AAP

A one-off lump-sum payment of $1000 for adults (couples can each claim the $1000) and $400 for dependent children is available to those eligible through the service.

And if you're in the Richmond Valley, Lismore or the Clarence Valley areas, you can also access an extra $1,000 in payments for adults and $400 for each dependent child. 

The  is designed to provide individuals and families directly affected by disasters with immediate funds to pay for necessities such as food and clothing as well as short-term accommodation arrangements.

Amidst massive clean-up efforts in the wake of devastating flood and storm events in both Queensland and New South Wales, it could be many months and even years before residents fully recover and rebuild or replace homes and businesses.

To be eligible for the Disaster Recovery Payment, you must have been seriously injured in the floods; be an immediate family member of someone who died or who is missing due to the floods; and/or have sustained major damage to your home.

To qualify as having sustained major damage, the dwelling must have:

  • Been destroyed or must be demolished
  • Been declared structurally unsound
  • Had major damage to the interior
  • Had its interior exposed to the elements
  • Had sewage get inside, and/or
  • Had a major asset or assets damaged on or in the property.
People have until August 28, 2022, to make a claim if they are in Queensland or September 1 if they are in NSW.

The payment can be accessed by following the steps below:

  1. Sign in to myGov and select Centrelink in your linked services. Importantly, you will need to make sure Centrelink is linked to your myGov account by using a Centrelink Customer Reference Number (CRN) or, if you don’t have a CRN, you can prove your identity by supplying official documents.
  2. Select “Make a Claim or View Claim Status”.
  3. Scroll to “Help in an Emergency” and select “Get Started”.
  4. Select “Apply for Disaster Recovery Payment”.
  5. Select “Begin”.
  6. Answer the eligibility and claim questions, making sure you have photographs, documentation and/or other material you can attach by way of evidence of flood damage.
  7. Press “Submit” to lodge your claim.
  8. You can click the “Make a Claim or View Claim Status” button from the initial Centrelink landing page of the myGov website to see how your payment is progressing in upcoming days and weeks.
For more information, visit the website.




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3 min read
Published 8 March 2022 9:15am
Updated 10 March 2022 9:17am
By Shirley Glaister


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